Please call 911 or go to the nearest emergency room.
Click on the medication refills tab on the CWG website. It is the patient’s responsibility to notify the office in a timely manner when refills are necessary. Approval of your refill may take up to three (3) business days, so do not wait to call. It is advised you contact the medication team when you have seven (7) days of medications left. If you use a mail order pharmacy, please contact us fourteen (14) days of medications left.
Medication refills will only be addressed during regular office hours (Monday – Friday (8:00am – 5:00pm). Please notify your provider on the next business day if you find yourself out of medication after hours. No prescriptions will be refilled on Saturday, Sunday or Holidays.
Please call to schedule an appointment. Patients requesting new prescriptions must be seen for an appointment. They are not prescribed over the phone or email.
Depending on your insurance, this process may involve several steps by both your pharmacy and your provider. The providers and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.
Repeated no shows or cancellations will result in a denial of refills.
The medication team will notify you of the providers response within three business days
Within three business days.
Complete the medication refill request online at the CWG website. The medication team will communicate the providers response to you within three business days. Please call (940) 222-2399 if this is an urgent matter.
Please contact your pharmacy prior to contacting the CWG medication team.
Please click on the medication tab on the CWG website. A medication specialist will return your message within 2 business days.
If your medications are stolen, you must file a police report. If your medications are lost, please contact the medication team to discuss the situation. Medications may not be refilled in many situations. If the medications are approved for a refill, the refill will only be allowed one time for lost medications.